Telehealth: Care from the Comfort of Your Home

At MFM Health, we prioritize patient convenience and access to care. Our telehealth services allow you to connect with your provider from the comfort of your home for a variety of health concerns and follow-ups.

What Can Be Addressed with Telehealth?

Many conditions and routine health needs can be managed via telehealth, including:

Cold Symptoms and Seasonal Allergies
Medication Refills
Follow-Up Appointments
Certain other appointments as pre-arranged with your provider

When Telehealth May Not Be Suitable

For safety and thorough care, some conditions must be addressed with an in-office visit, including:

Pediatric patients under 2 years old with sick concerns.
Difficulty breathing, severe dehydration, or persistent high fever.
Injuries, abdominal pain, chest pain, or orthopedic concerns.

If your condition requires an in-person visit, our team will guide you on scheduling the appropriate care.

Check Openings

MA State Guidelines for Telehealth Visits

To comply with state licensing requirements, you must be physically located in Massachusetts at the time of your telehealth appointment.

Troubleshooting Telehealth Appointments

Camera or Microphone Not Working

Ensure browser permissions are set to “Allow” for camera and microphone.
Restart your browser and rejoin the session using the original link.
If using a mobile device, check settings to ensure camera and microphone access is enabled.

Poor Audio/Video Quality

Switch to a wired ethernet connection for improved stability.
Move closer to your WiFi router and reduce the number of devices using the network.
Ensure other applications or streaming services are closed.

Echoes or Feedback

Use headphones or lower your speaker volume.
Ensure your microphone isn’t positioned near speakers.

Can’t Hear Audio

Check your device’s volume settings and ensure it isn’t muted.
Verify that the correct audio output is selected in your device’s settings.
Restart your device if the issue persists.

Rejoining the Session

If you leave the call accidentally, return to the appointment using the original link provided in your confirmation email.

Additional Steps

For additional help, refer to your device-specific troubleshooting instructions, which can guide you through resolving browser, network, and device-specific issues. These steps will ensure a smooth telehealth experience.

If you continue to encounter issues, please contact our office for further assistance.

Technical Check

Check Your Device Compatibility

Use the Device Check Tool to verify your device and browser settings. This tool ensures your microphone, camera, and internet meet telehealth requirements.

Accessing Your Appointment Link

Look for your telehealth link in your appointment confirmation email. If you can’t find it, check your spam folder or contact our office for assistance.

Supported Browsers

Ensure you are using one of these browsers:
- Desktop: Google Chrome (latest 3 versions), Microsoft Edge (79+), Safari (12+), Firefox (latest 3 versions)
- Mobile: Google Chrome (latest 3 versions), Samsung Internet (12+), Safari (12+ on iOS)

What You'll Need for Your Telehealth Visit

To participate in a telehealth visit, you’ll need:

A smartphone, tablet, or laptop with audio and video capabilities.
A stable internet connection.
No special software is required—simply click the secure link provided before your appointment.

Before Your Telehealth Appointment

Ensure your device is fully charged or connected to a power source.
Test your device’s camera, microphone, and internet connection ahead of time. Use this Device Check Tool.
Find a quiet, well-lit location for your appointment.
Have a list of any current symptoms, medications, or questions ready to discuss with your provider.

If you encounter technical difficulties, refer to our troubleshooting tips below or contact our office for assistance.