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Once your insurance has been billed, you will receive an Explanation of Benefits (EOB) from your insurance company. This document explains what services were billed, how much your insurance covered, and any remaining balance that you may owe. If you have any questions or feel there was an error, please contact our billing office.

Yes, we offer flexible payment plans to help patients manage their medical bills. Please contact our billing department to discuss available options.

For any billing inquiries, you can reach our billing department at [insert contact info], or via the patient portal. Our team is happy to assist with any questions regarding charges, insurance, or payment options.

If your insurance information has changed, please notify us as soon as possible to ensure accurate billing. You can update your insurance details through the patient portal or by contacting us directly at

If your insurance denies a claim, you will receive a notification explaining the reason for the denial. Our billing department can assist you in understanding the reason for the denial and provide guidance on how to appeal the decision if necessary. You may also be responsible for the balance if your insurance company does not cover the service.

Yes, if you have secondary insurance, we will submit claims to both your primary and secondary insurance providers. Please ensure we have up-to-date information for all of your insurance plans.

Your deductible is the amount you need to pay out-of-pocket before your insurance starts covering certain services. However, copays are separate fees required for specific services, such as office visits or specialist consultations, and are often required regardless of whether you’ve met your deductible. Please contact your insurance company for more information about your out-of-pocket payment responsibilities.

You may receive separate bills for different services provided during your visit. For example, a lab test or imaging service may be billed separately from your MFM Health office visit. If you have any questions about specific charges for services you received at an MFM Health location, feel free to contact our billing office for clarification. If your MFM Health provider orders testing or imaging at an external, non-MFM Health facility, those services will be billed separately by the outside provider. For any questions or concerns regarding bills for these services, please contact the billing department of the external facility directly.

Yes, we can provide a cost estimate for many services. Please contact our billing office at XYZ before your visit to request an estimate based on your insurance plan and the services you may need.

If you believe there is an error on your bill, please contact our billing department as soon as possible. We will review the charges and work with you and your insurance company to resolve any discrepancies.

Yes, missed appointments without proper notice may result in a fee. We ask that patients cancel or reschedule at least 4 hours in advance to avoid being charged for a missed visit. Please see our No Show/Late Arrival policy for more information.

Insurance companies have coverage limitations based on your specific plan. If a service is not fully covered, or if it’s considered out-of-network, you may be responsible for the remaining balance. Our billing team is happy to help clarify what your insurance covers and for what portion you are responsible.

You may have received a bill for your annual exam because certain services performed during the visit may not be covered under your preventive care benefits. Annual exams are typically covered in full as preventive care; however, if additional issues were addressed, such as new concerns, chronic condition management, or diagnostic tests, these may fall outside of preventive coverage and be billed separately. For a detailed explanation of what may impact your bill, visit our blog post here: Why Did I Get a Bill for My Annual Exam?